Last updated: October 27, 2026
ONEX Enterprises Inc. (“ONEX”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through onexcanada.ca (the “Website”), how we use and protect it, and the choices and rights you have. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL), as applicable.
By using the Website, submitting an inquiry or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Website.
1. Who We Are
ONEX Enterprises Inc.
7750 128 St #213, Surrey, BC V3W 0R6, Canada
Email: orders@onexcanada.ca
Phone: 1-888-595-6639 (toll-free) / 604-595-2434
ONEX is responsible for the personal information described in this policy. Privacy questions or requests can be sent to the contact details above, marked “Attention: Privacy”.
2. Information We Collect
Information you give us. This includes your name, email address, phone number, billing and shipping address, company name, account login details, order details, and the contents of any message, quote request, warranty or product inquiry you send us through our forms, by email or by phone.
Information collected automatically. When you visit the Website, we and our service providers may collect your IP address, browser type and version, device type, operating system, pages viewed, referring page, date and time of visit, and information stored in cookies and similar technologies.
Newsletter and promotions. If you subscribe to our mailing list or sign up for a promotional offer, we collect your email address and any other details you choose to provide.
Comments and reviews. If you post a comment or product review, we collect the content you submit together with your name, email address, IP address and browser user-agent string, which we use to display your submission and to detect spam.
We do not knowingly collect personal information from children under 13. The Website is intended for adults.
3. How We Use Your Information
- To process and fulfil orders, arrange shipping and delivery, and handle returns, warranty claims and customer support.
- To respond to your inquiries, quote requests and other communications.
- To create and manage your account, if you have one.
- To send you marketing emails, promotions and product news, where you have given consent. You can withdraw consent at any time (see Section 8).
- To operate, secure, maintain and improve the Website, including preventing fraud, spam and abuse.
- To understand how the Website is used so we can improve our products, content and services.
- To comply with legal, tax, accounting and regulatory obligations and to enforce our terms.
4. Consent
We collect, use and disclose your personal information with your knowledge and consent, except where the law permits or requires otherwise. Consent may be express (for example, ticking a box or subscribing to our newsletter) or implied (for example, providing your details to place an order or request a quote). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide certain services to you.
5. Sharing Your Information
We do not sell your personal information. We share it only as follows:
- Service providers that work on our behalf, such as website hosting and security providers, email and newsletter services (for example, Mailchimp), payment processors, shipping and freight carriers, accounting and customer-support providers, and spam-filtering services. They may use your information only to perform services for us.
- Authorized dealers and retail partners, where needed to fulfil your order, provide warranty service or answer a product inquiry.
- Legal and safety reasons, where we believe disclosure is required by law, a court order or a government authority, or is necessary to protect the rights, property or safety of ONEX, our customers or others.
- Business transfers, in connection with a merger, sale, financing or reorganization of all or part of our business, in which case the recipient will be required to protect your information in line with this policy.
6. Cookies and Analytics
The Website uses cookies and similar technologies that are necessary for it to function (for example, to keep items in your cart and keep you signed in) and, where enabled, to measure and improve performance. A cookie is a small file stored on your device. You can block or delete cookies in your browser settings, but parts of the Website may not work properly if you do. Third-party tools we use, such as embedded maps, videos, social media links or analytics, may set their own cookies and are governed by their own privacy policies.
7. Storage, Transfers and Security
We use reasonable physical, technical and organizational safeguards to protect personal information against loss, theft, and unauthorized access, use or disclosure, including access controls, encryption of data in transit (HTTPS) and regular backups. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our service providers may store or process information outside of your province or outside Canada, including in the United States, where it may be subject to the laws of that jurisdiction and accessible to its courts, law enforcement and national security authorities.
We keep personal information only as long as needed for the purposes described in this policy or as required by law (for example, tax and accounting records), and then securely delete or anonymize it.
8. Your Rights and Choices
Subject to applicable law, you may:
- ask to access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent to our use or disclosure of your information;
- ask us to delete your information, where we are not required to keep it; and
- unsubscribe from marketing emails at any time by using the unsubscribe link in any message or by contacting us.
To make a request, contact us using the details in Section 1. We may need to verify your identity first and will respond within the time required by law, normally within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).
9. Marketing Emails (CASL)
We send commercial electronic messages only with your express or implied consent as permitted by CASL. Every marketing email identifies ONEX as the sender and includes a working unsubscribe mechanism. Unsubscribe requests are processed without delay and in any event within 10 business days.
10. Third-Party Links
The Website may link to third-party websites, social media pages or services that we do not own or control. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing any personal information.
11. Limitation of Liability
To the fullest extent permitted by law, ONEX and its directors, officers, employees and affiliates are not liable for any indirect, incidental, special or consequential loss or damage arising from the use of the Website, or from unauthorized access to information caused by events beyond our reasonable control, including criminal acts of third parties. Nothing in this policy limits any right you have under applicable privacy law or any liability that cannot be excluded by law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The revised version will be posted on this page with a new “Last updated” date. Your continued use of the Website after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
ONEX Enterprises Inc. – Attention: Privacy
7750 128 St #213, Surrey, BC V3W 0R6, Canada
Email: orders@onexcanada.ca
Phone: 1-888-595-6639